Refund policy

Welcome to our store. We want you to shop with confidence and enjoy every purchase. If something is not right, we are here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • Proof of purchase or order confirmation is required

To start a return, please contact us at:
itzchakmadsens@gmail.com

Wrong or Incorrect Items

If you receive the wrong item, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the item received

Once verified, we will provide a replacement or refund at no additional cost.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days depending on your payment provider.

Non-Refundable Situations

We may not issue refunds in the following cases:

  • The item has been used or damaged by the customer
  • The return request is made after 30 days
  • Incorrect shipping information was provided by the customer

Return Shipping

Customers may be responsible for return shipping costs unless the item received was incorrect or damaged.

Contact

For all return and refund inquiries, contact:
itzchakmadsens@gmail.com